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FILM: A Guide To Consumer Rights
Alternative Views:
DVD (schools and colleges) [£47.00 plus VAT]
DVD (universities and businesses) [£97.00 plus VAT]
1 year streaming (schools and colleges) [£23.50 plus VAT]
1 year streaming (universities and businesses) [£43.50 plus VAT]
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Qty:
27 mins, 2001
[password required]
Three lively scenarios illustrate customer's rights and explain the laws which apply.
I WANT MY MONEY BACK:
Barney takes a faulty vacuum cleaner back to the shop. He wants his money back. But the shop say they only need to repair it. Is this true?
THE EXTORTIONATE KITCHEN:
Mrs Keating buys a kitchen on credit, but she discovers the interest payments are extortionate. Can she cancel the agreement?
FOOD POISIONING:
Mr Geddes blames a restaurant for giving him food poisoning. The restaurant manager thinks Geddes is "trying it on". Who's in the right?
