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Customer Care
CLIP 87 Customer Care At Barclays Bank
CLIP 93 Starting Up: The Tea Room
CLIP 95 Customer Care At Macdonald Hotels
Schools' Price:
£15.00 Exc VAT
Schools' Price:
£15.00 Exc VAT
Schools' Price:
£15.00 Exc VAT
With our clips library you can buy clips on DVD (£15 each) or stream from the internet
streaming options
11 mins 56 secs
Case study of Barclays Bank and how they deal with customer complaints. A computer system has a crucial role, but the human touch is vital.
With our clips library you can buy clips on DVD (£15 each) or stream from the internet
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12 mins 10 secs
Croft Tea Room is a social enterprise in an eco-building set up to help a run-down area. ICT and determination helped Carole get her business started.
With our clips library you can buy clips on DVD (£15 each) or stream from the internet
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8 mins 21 secs
Hotel which puts people at the heart of customer care. It recruits for the right attitude and a natural smile and has rules for staff behaviour.
CLIP 126 Enterprise Case Study: Pimlico Plumbers
Schools' Price:
£15.00 Exc VAT
With our clips library you can buy clips on DVD (£15 each) or stream from the internet
streaming options
10 mins 18 secs
Charlie Mullins left school at 15 and set up Pimlico Plumbers. Good service is the foundation of their success - but some customers are scathing....
