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CLIP 100 Employee Representation & Trade Unions CLIP 101 Communication: More Voices CLIP 102 Communication In Action

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CLIP 100 Employee Representation & Trade Unions CLIP 101 Communication: More Voices CLIP 102 Communication In Action
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10 mins 48 secs How employees get their voices heard. Historically trade unions played a key role - what do they do for workers today? Also: the role of ACAS.

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4 mins 31 secs People at the sharp end describe communications issues in the workplace including email overload, Chinese whispers, and bad and good comms.

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7 mins 50 secs Case study. A company decides to close a factory. But how best to tell the workers? Letters, emails, a mass announcement? What if news leaks out?

CLIP 103 The Culture Of A Workplace CLIP 104 Introduction To Leadership & Management CLIP 105 Leadership & Management In Action

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CLIP 103 The Culture Of A Workplace CLIP 104 Introduction To Leadership & Management CLIP 105 Leadership & Management In Action
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5 mins 53 secs A factory once had a co-operative, family atmosphere. But now morale is low and absenteeism high. What's happened to its culture?>

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13 mins 56 secs Guide to managers - autocratic, democratic, laissez-faire, paternalistic, Theory X, Theory Y, people & task-oriented. And what makes a leader?

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6 mins 44 secs Case study. Stephen is a successful businessman - but what kind of a manager is he? How good is he with people? How do his employees see him?

CLIP 106 Data Protection Case Study: The Worried Employee CLIP 107 The Information Commissioner CLIP 108 Workforce Performance In Practice: A Tale Of Two Factories

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CLIP 106 Data Protection Case Study: The Worried Employee CLIP 107 The Information Commissioner CLIP 108 Workforce Performance In Practice: A Tale Of Two Factories
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5 mins 48 secs Rosie worries she'll lose her job because of mistakes in her personnel records. But what data does her company hold? Has she a right to see it?

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11 mins 32 secs David Smith explains his role in enforcing data protection law and his powers. Why is data protection important? What are the key threats?

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6 mins 28 secs One of Blakeway's factories is performing much worse than another. Is this down to a lack of investment and ageing machinery? Or lazy workers?

CLIP 109 Termination of Employment Case Study 1: Gross Misconduct CLIP 110 Termination of Employment Case Study 2: Redundancy CLIP 111 Organisational Structures In Action

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CLIP 109 Termination of Employment Case Study 1: Gross Misconduct CLIP 110 Termination of Employment Case Study 2: Redundancy CLIP 111 Organisational Structures In Action
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10 mins 35 secs Jo is caught taking money from a fellow worker's bag. She's formally sacked for gross misconduct. But did her employer handle her case fairly?

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7 mins 21 secs MD Stephen Maynard wants to close a factory, making many people redundant. But the legal process is more complicated than he'd bargained for...

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9 mins 44 secs Case study. A consultant looks at a firm with a hierarchical structure. Does this help - or hinder - its business? What do the workers think?

CLIP 112 Contracts Of Employment: A Cautionary Tale CLIP 113 Employment Law: Joe: "But I'm Not Gay" CLIP 114 Employment Law: "He Wanted To Take It Further"

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CLIP 112 Contracts Of Employment: A Cautionary Tale CLIP 113 Employment Law: Joe: "But I'm Not Gay" CLIP 114 Employment Law: "He Wanted To Take It Further"
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9 mins 25 secs Case study. An employer is surprised to find that just by employing someone you give them a contract - and also rights, such as maternity leave.

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5 mins 08 secs Case study. Joe's being teased at work for being gay - although he isn't. His boss won't help - but has Joe got a case in employment law?

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5 mins 26 secs Case study. Rosie's been made redundant but believes she's been treated unfairly compared to a more junior colleague. Will the law help her?

CLIP 115 Appraisal Case Study: Mark's Big Idea CLIP 116 Appraisal Case Study: Ruth - "Just The Right Person" CLIP 117 Appraisal Case Study: The Problem With George

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CLIP 115 Appraisal Case Study: Mark's Big Idea CLIP 116 Appraisal Case Study: Ruth - "Just The Right Person" CLIP 117 Appraisal Case Study: The Problem With George
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5 mins 45 secs Mark's keen to get involved in a new project at work. He uses his appraisal to broach the subject with his manager. But things don't go well...

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8 mins 35 secs Ruth is keen. Her manager gives her lots of positive feedback. But she has some problems and needs training. How well does her manager do?

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8 mins 30 secs Manager Karen wants George to get behind a move to team-working. But George is dragging his heels - to put it mildly. Will he accept change?

CLIP 118 Motivation Case Study: Carla's Little Secret CLIP 119 Motivation Case Study: Alison: Too Much Caring? CLIP 120 Motivation Case Study: Joe's Leaving Soon

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CLIP 118 Motivation Case Study: Carla's Little Secret CLIP 119 Motivation Case Study: Alison: Too Much Caring? CLIP 120 Motivation Case Study: Joe's Leaving Soon
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6 mins 27 secs Carla used to enjoy her job as a technical worker - but she's quitting. Is it the pressure of becoming a manager? Or is there another reason?

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8 mins 37 secs Alison is personal assistant to demanding MD Stephen Maynard. She used to find the job exciting - but now she's not happy. What's gone wrong?

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5 mins 28 secs Factory hand Joe has an "attitude problem". If he thinks there's a better way of doing something, he says so. But should management sack him?

CLIP 121 Motivation Case Study: Imran - "Everything's Fine" CLIP 122 Brompton Bikes: The People CLIP 123 Acme Whistles: The People

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CLIP 121 Motivation Case Study: Imran - "Everything's Fine" CLIP 122 Brompton Bikes: The People CLIP 123 Acme Whistles: The People
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9 mins 11 secs Why's Imran making fewer sales? Economic conditions - or is he losing motivation? Would he do better with a bonus system? Is racism a factor?

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8 mins 41 secs Human resources issues at a famous bicycle manufacturer. Recruitment and retention, training, workforce monitoring, motivation and culture.

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10 mins 10 secs Human resources issues at a long-established whistle manufacturer. Recruitment and retention, people problems, and multicultural factors.

CLIP 124 Changing Structures: An Expert View CLIP 125 Appraisal In Action: Keep Up The Good Work CLIP 51 Management Styles: The Boss Of Tossed

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CLIP 124 Changing Structures: An Expert View CLIP 125 Appraisal In Action: Keep Up The Good Work CLIP 51 Management Styles: The Boss Of Tossed
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8 mins 42 secs Changing an organisation's structure isn't easy. People have to learn new ways of working. Good communication is key. An HR specialist explains the issues.

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9 mins 42 secs How NOT to do an appraisal interview. The manager of a travel business seems to be praising her colleague - but is in fact putting her down.

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9 mins 33 secs Twenty-something entrepreneur Vincent McKevitt fights to establish his new salad bar chain. His management style is put to the test with the launch of a new branch.

CLIP 59 Human Resources Strategy: An Overview CLIP 60 What Is Appraisal? CLIP 61 Appraisal In The Spotlight

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CLIP 59 Human Resources Strategy: An Overview CLIP 60 What Is Appraisal? CLIP 61 Appraisal In The Spotlight
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14 mins 20 secs You need a strategy for managing people - but what should it include? What's meant by "soft" and "hard" HRM? Why do strategies so often fail?

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12 mins 21 secs Appraisal involves assessing an employee's performance over a period of time. But how do you get it right? Shouldn't staff have their say, too?

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10 mins 16 secs Potentially an appraisal can bring benefits - but a bad one can be worse than none at all! Employees explain what happens in the real world.

CLIP 62 A Brief Guide To Motivational Theories CLIP 63 Introduction To Employee Participation CLIP 64 Introduction To Employment Law

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CLIP 62 A Brief Guide To Motivational Theories CLIP 63 Introduction To Employee Participation CLIP 64 Introduction To Employment Law
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14 mins 19 secs Motivation is key to productivity but how do you motivate people? A guide to key theories, from Taylor, Mayo and Maslow to Herzberg and Drucker.

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11 mins 20 secs Companies try to motivate workers by involving them in their success - but does this work? Examples include teamworking, empowerment and worker-owners.

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13 mins 30 secs Guide to the laws governing how businesses treat employees. Key topics include sexual equality, discrimination, ACAS and employment tribunals.

CLIP 65 The Employment Tribunal CLIP 66 Introduction To Remuneration CLIP 67 Appraisal More Voices

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CLIP 65 The Employment Tribunal CLIP 66 Introduction To Remuneration CLIP 67 Appraisal More Voices
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16 mins 33 secs Reconstruction of an employment tribunal. Maria's firm sacks her. She claims unfair dismissal. But what will the employment tribunal decide?

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14 mins 34 secs Money motivates people - but it's not always the most important thing. Explores ways of paying people from piece rate to bonus systems.

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7 mins 34 secs Staff describe their experiences of appraisals. The role of the appraiser is vital. And why do some managers actively dislike doing appraisals?

CLIP 68 More On Motivation & Demotivation CLIP 69 Discrimination: A Hard Case To Prove CLIP 70 An Essential Guide To Recruitment

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CLIP 68 More On Motivation & Demotivation CLIP 69 Discrimination: A Hard Case To Prove CLIP 70 An Essential Guide To Recruitment
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6 mins 45 secs What motivates people at work? What causes demotivation? Do motivational theories work in practice? Interviews with people at the sharp end.

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8 mins 04 secs Discrimination at work is a difficult area - for both the employer and the employee. A solicitor explains what the law means in the real world.

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14 mins 49 secs Recruiting people is costly - recruiting the wrong people even more so. But how do you attract and select staff? Are there any golden rules?

CLIP 71 Measuring Workforce Performance CLIP 72 Organisational Structures CLIP 73 A Brief Guide To Organisational Cultures

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CLIP 71 Measuring Workforce Performance CLIP 72 Organisational Structures CLIP 73 A Brief Guide To Organisational Cultures
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11 mins 56 secs How do you measure workforce performance? You can look at labour turnover, productivity and wastage rates - but figures have limitations.

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13 mins 45 secs All businesses have structures - some may be hierarchical, some may be flat. But how does the structure affect the way decisions are taken?

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16 mins 13 secs The culture of an organisation is about the way staff do things and their attitudes. But what creates the culture? And how do you change it?

CLIP 74 Group Norms CLIP 75 Contracts Of Employment CLIP 76 Discrimination At Work

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CLIP 74 Group Norms CLIP 75 Contracts Of Employment CLIP 76 Discrimination At Work
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5 mins 29 secs Group norms are informal standards and types of behaviour staff establish among themselves. How can these help - or hinder - a business?

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4 mins 21 secs An employer has a legal contract of employment with an employee - even if nothing's in writing. What does this mean? And what can go wrong?

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11 mins 38 secs In law, discrimination occurs when an employer treats someone unfairly. But there are many types of discrimination and it's hard to prove.

CLIP 77 Bullying & Grievance: Susan's Story CLIP 78 The Recruitment Challenge: How They Find A Centor Person CLIP 79 Human Resources Management In Action: The Centor Approach

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CLIP 77 Bullying & Grievance: Susan's Story CLIP 78 The Recruitment Challenge: How They Find A Centor Person CLIP 79 Human Resources Management In Action: The Centor Approach
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6 mins 49 secs Gripping, real-life story of how one manager was bullied by her superior. But why didn't Susan make use of her firm's grievance procedures?

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14 mins 13 secs How insurance firm Centor recruits its employees. It's not just a question of a single interview but a lengthy probationary period, too.

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10 mins 18 secs The Centor insurance firm sees people as vital to their success. Their ideal employee is a "Centor person" - but what is a Centor person?

CLIP 80 Training & Development CLIP 81 The Apprentice's Story CLIP 82 Health & Safety At Work

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CLIP 80 Training & Development CLIP 81 The Apprentice's Story CLIP 82 Health & Safety At Work
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14 mins 14 secs Training is a way of both making people more valuable to a firm and make them feel more valued. But what's meant by the idea of development?

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6 mins 45 secs Apprenticeships are seen as a way of gaining skills at work - but what's involved in being an apprentice? One young woman tells her story.

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10 mins 09 secs Guide to the key legislation covering health and safety at work and the implications of the law to businesses. What's the role of the HSE?

CLIP 83 Introduction To Grievance CLIP 84 Communications In Business CLIP 85 Data Protection At Work

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CLIP 83 Introduction To Grievance CLIP 84 Communications In Business CLIP 85 Data Protection At Work
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10 mins 25 secs Guide to handling grievances in the workplace. What should employers do? Why do grievance procedures fail? What happens in the real world?

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14 mins 44 secs Communication is essential in any business - but what forms does it take? What is the "grapevine"? What are the barriers to communication?

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5 mins 24 secs The data protection act was passed to prevent misuse of personal data. How does it affect people at work? What does it mean to employers?

CLIP 86 Termination Of Employment CLIP 87 Customer Care At Barclays Bank CLIP 88 Discrimination At Work: Teresa's Story

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CLIP 86 Termination Of Employment CLIP 87 Customer Care At Barclays Bank CLIP 88 Discrimination At Work: Teresa's Story
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11 mins 48 secs Whether a company sacks someone for stealing or makes people redundant, it has to follow procedures. This clip offers a step-by-step guide.

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11 mins 56 secs Case study of Barclays Bank and how they deal with customer complaints. A computer system has a crucial role, but the human touch is vital.

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8 mins 45 secs Hotel worker Teresa gets the sack. Her boss claims it's because she's been late for work. Teresa says it's for being pregnant. But can it be discrimination?

CLIP 89 Health & Safety: Three Deaths In The Workplace CLIP 90 Writing CVs CLIP 91 Health & Safety: The Victims

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CLIP 89 Health & Safety: Three Deaths In The Workplace CLIP 90 Writing CVs CLIP 91 Health & Safety: The Victims
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10 mins 37 secs A steel worker killed in an explosion, a man crushed by lifting gear, a steeplejack incinerated in a fire. What are the lessons for health and safety?

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8 mins 40 secs Putting together your curriculum vitae is a vital part of any job application - but why do most people get it wrong? Neil Taylor presents the dos and don'ts.

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10 mins 25 secs Three stories of people who suffered fatal accidents at work. Their employers broke health and safety laws - but relatives feel justice was not done.

CLIP 95 Customer Care At Macdonald Hotels CLIP 96 HR Objectives & Strategy In Action: Part 1 Blakeway Ltd CLIP 97 HR Objectives & Strategy In Action: Part 2 General Mills

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CLIP 95 Customer Care At Macdonald Hotels CLIP 96 HR Objectives & Strategy In Action: Part 1 Blakeway Ltd CLIP 97 HR Objectives & Strategy In Action: Part 2 General Mills
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8 mins 21 secs Hotel which puts people at the heart of customer care. It recruits for the right attitude and a natural smile and has rules for staff behaviour.

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5 mins 05 secs Case study. An MD sets the HR strategy for his firm. He claims he wants people to use their initiative. Staff say they're just told what to do.

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9 mins 04 secs This multinational markets famous brands like Betty Crocker & Haagen-Dazs with the help of cross functional teams and a "questioning culture".

CLIP 98 Voices From The HR Department CLIP 99 Industrial Relations In Action

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CLIP 98 Voices From The HR Department CLIP 99 Industrial Relations In Action
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8 mins 58 secs The challenge of HRM in companies from General Mills to Sainsbury's. From recruiting and mentoring people - to disciplining and sacking them.

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12 mins 24 secs Case Study. A non-unionised company plans to close a factory. A union intervenes to save jobs. Can the union win statutory recognition?