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32 mins, 1996 Can a travel firm improve its customer care?
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30 mins, 2012 A guide to management in the real world.
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34 mins, 1997 Typical mistakes and a practical guide.
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30 mins, 2001 Classic ads and how they work.
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25 mins, 1992 Can you change a firm's culture?
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26 mins, 2006 What makes the public sector different?
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